• SJV U,FAQ

FAQ


SJV University compiles the most frequently asked questions from both our customer base and prospective customers of SJV. Through sharing this information, we seek to continue our mission towards being the most transparent solutions provider to the pre-employment and tenant screening industries. Please visit this page often, as we strive to continually promote education through sharing information, expertise, and perspective on the many solutions SJV provides.

Conventional Research

SJV is a wholesale furnisher of the following record types:
County Level Criminal
County Level Civil
Statewide Criminal
Federal Criminal
Federal Civil
National Sex Offender Registry
International Criminal Records
Medical Exclusions (OIG, SAM.gov, DHHS, FDA Debarment, etc.)
Education and Employment Verifications
SJV’s default scope is to provide 10 years of Misdemeanor information and all available and complete Felony information from the Primarily Used Index or Source. If a particular case requires additional research (i.e. On Microfiche, Requires Clerk Assistance, Must Be Ordered Off-Site, etc) it will be considered ‘Not Readily Available’ as defined by the NAPBS Researcher Guidelines.
Additional pursuit options and longer or shorter scope parameters are available upon request but will be charged at an additional price as they are outside the standard.
This question is often too broad for one specific answer. Each jurisdiction and source has its own research protocol. Some research can be completed in a matter of hours, other research may take multiple days to complete. SJV is happy to provide a current TAT report on any jurisdiction. Please contact our Sales Department for additional information.
Not at all, in fact our standard is to not “assume” that you want the information at an additional expense. All additional fees, if any, will be sent to you for approval every morning. This ensures you are always in the know and to cut down on delays. You even have the ability to approve the fees instantly by logging into Client Connect 2.0. Once approved through Client Connect, our researcher is simultaneously notified.

Automated Research

Automation technology provides Quality, Efficiency, and Scalability.
The SJV Automation services are the most accurate methods for searching online court records. The Automation tool eliminates errors, misspellings, transposed numbers and dates, etc.

Automation is faster than conventional or manual online processes. The software solution conducts tens of thousands of orders per hour. This is faster than any individual or team of processors. Orders resulting in no record found are completed very quickly. Orders resulting in hits are processed internally but are still faster than any conventional process.

Automation also provides scalability for you and your clients. Rather than continually increasing the size of your labor force, SJV Automation can process all of the volume; freeing your labor for other duties and responsibilities outside of manually running website searches.
No, while we conduct these searches very rapidly similar to a database search, our automation conducts the search through technology by accessing the Court’s online public access site. SJV does not offer databased information for criminal records. All information provided by SJV is obtained directly from the source of the search and is conducted in real-time. SJV does not warehouse information for resale or repurpose existing criminal histories for new research.
SJV’s technology captures HTML screenshots of the exact information from the online site, and provides these screenshots via Client Connect 2.0. The screenshots are time stamped, and provide a complete account of what has occurred throughout the entire research process.
A3: SJV tests all automated solutions on a continuous basis. We run historical names from our system daily to ensure that the information being returned is consistent with what was previously reported. In the event of any discrepancies, the automation will be evaluated to determine if there have been any changes to the online source.

Verifications Suite

Yes, we utilize integrations with NSC and TALX and maintain on-line accounts with all the major verification systems. However, TALX requires that we utilize the CRA’s credentials to ensure direct billing between TALX and the CRA.
Our Verifications Suite includes Domestic and International solutions for: Employment, Education, References, Professional Licenses, Military Service, and Global ID Verification.
Yes, and if you are interested in our DOT offerings, please contact a member of our Sales Team for more information.
Yes, we have built our processes and technology to respect those guidelines and our technologies provides greater assurance that we will follow those guidelines with every verification performed.

International Solutions

SJV prides itself on being the most transparent provider of criminal record research around the world. We house several proprietary documents explaining the search process, the sources used in each country, and the required pieces of information and/or documentation to conduct the search.

SJV’s team of International Specialists have over 30 years of industry experience interacting and facilitating criminal record research outside the United States. SJV also boasts one of the highest hit rate percentages for international research in the industry. SJV returns complete and decipherable record results.
SJV has vetted each and every country to determine what is needed for a valid search. All required consent forms are available via our Client Connect 2.0 website for our customers. If you have/are not being asked to provide a signed consent form where it is required then that should be a red flag! The consent form assures that all parties involved are in compliance with the laws of that country. Whether you are searching the United States or any country abroad, a consent form is required.
Call patterns and frequencies are determined at the individual client level, and are often dependent upon the country and institution being contacted. A minimum of three attempts to verify information is conducted, but custom call patterns and frequencies are offered where available. Updates on verification's are provided daily, within pending lists or on Client Connect 2.0. If additional information is required you can contact our Client Services Team at support@sjvassoc.com and they will provide further details.
Updates on verifications are provided daily, within pending lists or on Client Connect 2.0. If additional information is required you can contact our Client Services Team at support@sjvassoc.com and they will provide further details.
Through SJV, it is very secure. SJV is Safe Harbor certified for the transmission and protection of personally identifiable information. The standards and practices developed for securing methodologies between the United States and the European Union are utilized in practice for all data transmissions worldwide. This offers the most standardized and protected service for all International Solutions.

MedEx Solutions

Yes. The MedEx services all meet or exceed the minimum requirements for screening healthcare professionals in accordance with the Affordable Care Act. The wide array of products that are offered through the MedEx Suite can help you and your client identify exactly what is required to maintain compliance with federal and state level legislation.
The SJV MedEx Solution does more than just re-checking a batch of names on a monthly, quarterly, or yearly basis. The MedEx Monitoring Tool allows customers to create an on-going pool of candidates which are continuously monitored from the date of entry to the date of removal. The Monitoring Tool provides immediate information regarding potential new hits or record information. This allows employers to make quick decisions based on information’s availability rather than waiting until the end of month, quarter, or year to gather the details.
Yes. SJV can provide you and your clients with a template to load new names to our system without manual entry. The SJV system also has capability of removing a list of names from an existing batch without composing a new list from scratch. Just send the names that should be removed in the template and our system will take them out of the batch for future research.
Yes, the complete suite of MedEx solutions are available directly via SJV’s client facing portal, Client Connect 2.0. Through this portal you can place individual orders and perform batch uploads while also utilizing our continuous monitoring solution. All results, notifications, and additional updates on names being monitored are available on Client Connect 2.0 as well.